Effective Complaints Management in Schools

Course description:

Complaints to schools can arrive from parents, carers, and members of the community, and can be time-consuming and emotional to resolve. Governors and trustees have a role to play in supporting schools to deliver their Complaints Procedure effectively and fairly. 
Part 1 of this session explores the governance role in establishing and maintaining a culture in schools where complaints are resolved at the earliest stage possible.
Part 2 examines the specific role of governors, schools and governance professionals at complaint panel hearings, and provides resources and tools to support governors if they are asked to sit on a panel.

On completion of this course, delegates will be equipped to:

• Review school policy and process against best practice guidance and DfE standards
• Support school leaders to deliver high-quality investigations
• Convene and participate in the Complaints panel process

Duration: 1.5 hours

Modes of delivery: online (tutor-led) and recorded

Cost: included with Subscription Package or £162 per delegate for Pay As You Go.

How to book: 

• If your board already subscribes to our package, you can book course at no extra cost via GovernorHub.
• Pay As You Go customers are able to book this course via SLA (S4S).