Clerking cancellation policy

Additional charges, adjustments, cancellations and refunds

Where a meeting exceeds the allocated time i.e. 2 hours, an additional charge will become due as set out in the pricing structure below. Additional sums will be requested once a term as a minimum.

In the event of a meeting not taking place, including a meeting not being quorate, or being cancelled within 30 days of the meeting date, the Governance Professional Service will charge for any reasonable expenses, including time spent plus an administration fee of £20.

In the event of an early termination of a subscribing contract by a school, at our discretion, consideration will be given to refunding any unused meetings from the original package minus charges for any introductory meeting expenses including time spent plus an administration fee of £50.

All meetings have to be used within the subscription period, however, where a school requests that a meeting be rescheduled to take place after the expiration of the subscription period, the Governance Professional Service, may in exceptional circumstances, agree to such a request provided that at least six weeks' notice is given prior to the end of the original subscription (subscription period being 1 April 2023 to 31 March 2024 for Local Authority maintained schools, and 1 September 2023 to 31 August 2024 for Academy schools).

Any request or notification of additional charges, adjustments, cancellation, or refund should be made to governanceprofessionalservice@norfolk.gov.uk .