Individual wellbeing

Individual wellbeing service options and packages

Individual wellbeing

Priced per case, based on hourly rates, and can include:

• Wellbeing advice and support for individuals
• Signposting to wellbeing services and provision of related resources
• Advice for managers on how to support a team member and how to have effective wellbeing conversations
• Facilitating discussions between managers and their team members
• 'My Wellbeing Plan': A revised approach to the former SAP/ WRAP process

Team wellbeing

Priced per case, based on hourly rates, and can include:

• Signposting to and provision of related resources to help assess the key issues in the team
• Guidance on how to address team concerns
• Practical support to facilitate team discussions/workshops
• Advice and guidance on the completion of Stress Risk Assessments
• Priced as a package: Facilitation of the HSE Stress Indicator Survey

Bullying and harassment

Priced per case, based on hourly rates, and can include:

• Wellbeing support to address concerns, for example, assistance in documenting concerns, approaching the other party on the individual's behalf
• Wellbeing support to facilitate resolution between parties

Suspensions

Priced per case, based on hourly rates, and can include:

• Wellbeing advice for managers on how to support a team member during their suspension
• Wellbeing advice for individuals during the suspension process
• Wellbeing support at meetings during the suspension process

Workplace conflict and disputes

Priced per case, based on hourly rates, and can include:

• Wellbeing advice and guidance on addressing conflict
• Providing mediation between two or more parties
• Facilitating resolution conversations between team members

Norfolk Support Line

Norfolk Support Line (NSL) is an annual service with access to:

• Free confidential counselling - Face to face and virtual
• 'In the moment' 24/7 support line
• Advice and guidance for managers on dealing with difficult issues
• A range of downloadable self-help resources
• Online 'Your Care' health/lifestyle platform
• Advice on health, debt management, domestic abuse support etc
• Podcasts and blogs

NSL purchase also includes critical incident support:

• Counselling support for team members following a serious, upsetting, or traumatic incident
• On-site and or virtual
• Group and or individual sessions
• Delivered by our Norfolk Support Line provider

Psychological assessment and treatment

Psychological assessment and treatment is an annual service and can include:

• Assessments virtually or by phone: expert advice and recommendations for the treatment and support of individuals
• Provision of self-guided therapy, cognitive behavioural therapy (CBT) or specific person-centred counselling

Clinical psychological assessment and treatment

Priced per case and provided by a clinical psychologist, and can include:

• Provision of virtual or face to face clinical psychology treatment such as eye movement desensitisation and reprocessing (EMDR), or cognitive behavioural therapy (CBT)

Please note: This service may not be suitable for long-term mental health conditions or mental health crisis.

Occupational health

Occupational health is priced by case and can include:

• Medical surveillance
• Immunisations and vaccinations
• Preplacement screening
• Vocational medicals
• Advice regarding health at work, phased return to work plans, workplace adjustments or adaptations, suitability of the current role, other considerations such as ill-health retirement or medical redeployment

Musculoskeletal injury rehabilitation scheme (MIRS)

Musculoskeletal injury rehabilitation annual scheme service can include:

• Physiotherapy assessments and accelerated treatments for home and work-related injuries
• Requests for additional specialist assessments such as workplace assessments, specialist display screen equipment (DSE), vehicle, functional capacity

Eye care voucher scheme

Eye care voucher scheme service includes:

• Free eye test for employees who are identified users of display screen equipment (DSE)
• Provision of standard glasses which are required specifically for DSE use

Mental health first aid (MHFA) training

Provided by NCC HSW accredited trainers, priced per delegate:

• MHFA Champion one-day training: Part of the NCC mandatory training requirement for managers and supervisors; available both via virtual (Teams) and face-to-face sessions

These certified courses, recognised throughout England, will help develop skills and confidence to support mental health in the workplace.

Email healthandsafety@norfolk.gov.uk for more information.