Leadership & Management / Organisation for Wraparound Provision

Business Bites 1 - Planning for Success

This Business Bites course is the first of a set of four training videos designed to be accessed in your own time. 

Please note: To get the most out of the four Business Bites courses it is advised that you access them in order, starting with Business Bites 1 - Planning for Success.

This training is a video of approx. 30 mins in duration and will cover:

• Understanding the need for a plan
• Introducing the Business Model Canvas (BMC)
• The steps to creating your plan
• Involving the whole team in the process

You will be encouraged to think about:

• Looking back - celebrating reflecting and learning
• Being in the present - observing, monitoring, learning
• Looking forward - looking after customers, looking after the business, planning and growing

At the end of the video, you will be required to complete a short quiz to assess your learning and to provide feedback via an evaluation form. A certificate will then be issued.

Training provider: We Can Do Business

Target audience: Childminders, Early years setting managers, Out of school settings

Cost: £ Fully funded

Click here to book using code BB01 and a link to the video and any supporting resources will be emailed to you.

Business Bites 2 - Customer-Focused Marketing

This Business Bites course is the second of a set of four training videos designed to be accessed in your own time. 

Please note: To get the most out of the four Business Bites courses it is advised that you access them in order, starting with Business Bites 1 - Planning for Success.

This training is a video of approx. 30 mins in duration and will cover:

• What is Customer-Focused Marketing and why is it important?
• What does Customer-Focused Marketing look like? - Three key elements
• Employee advocates and activating your team
• Dealing with customer concerns and measuring customer satisfaction
• What does excellent customer service look like?
• The importance of customer stories

At the end of the video, you will be required to complete a short quiz to assess your learning and to provide feedback via an evaluation form. A certificate will then be issued.

Training provider: We Can Do Business

Target audience: Childminders, Early years setting managers, Out of school settings

Cost: £ Fully funded

Click here to book using code BB02 and a link to the video and any supporting resources will be emailed to you.

Business Bites 3 - How to promote your business

This Business Bites course is the third of a set of four training videos designed to be accessed in your own time. 

Please note: To get the most out of the four Business Bites courses it is advised that you access them in order, starting with Business Bites 1 - Planning for Success.

This training is a video of approx. 30 mins in duration and will cover:

• Business promotion online
• The importance of a website to a successful and sustainable business
• Why social media?
• Setting up your profile and planning your content
• Building and growing your community on social media
• What are brand assets and why are they important?

At the end of the video, you will be required to complete a short quiz to assess your learning and to provide feedback via an evaluation form. A certificate will then be issued.

Training provider: We Can Do Business

Target audience: Childminders, Early years setting managers, Out of school settings

Cost: £ Fully funded

Click here to book using code BB03 and a link to the video and any supporting resources will be emailed to you.

Business Bites 4 - Budget. What budget?

This Business Bites course is the fourth of a set of four training videos designed to be accessed in your own time. 

Please note: To get the most out of the four Business Bites courses it is advised that you access them in order, starting with Business Bites 1 - Planning for Success.

This training is a video of approx. 30 mins in duration and will cover:

• What is a budget and how is it different from cash flow?
• Why we don't budget and why we should
• Your budget in more detail - the steps to good budgeting
• Balancing the books and knowing your breakeven
• Credit control - healthy cash flow and reserves
• Making finances part of everyday conversations

At the end of the video, you will be required to complete a short quiz to assess your learning and to provide feedback via an evaluation form. A certificate will then be issued.

Training provider: We Can Do Business

Target audience: Childminders, Early years setting managers, Out of school settings

Cost: £ Fully funded

Click here to book using code BB04 and a link to the video and any supporting resources will be emailed to you.

Preparing for and Managing Critical Incidents

What is a critical incident?

An event or events, usually sudden, which involve the experience of significant personal distress to a level which potentially overwhelms normal responses, procedures, and coping strategies and which is likely to have emotional and organisational consequences.

These will be 2 bite-sized, interactive workshop sessions in which you will learn how to prepare for and feel confident about managing a Critical Incident in your setting​.

There will be the opportunity to respond and reflect on actions you may need to take in ensuring that you and your setting are as prepared as possible for a critical incident.

Attendance at both of the hour-long sessions is essential.

Delegates need to access a microphone and camera during the course; therefore, it is recommended that the training is undertaken on a computer/laptop.

Training provider: Educational Psychology Support Service Critical Incident Leads and Early Years and Childcare

Target audience: Childminders, Early years group settings, School nurseries and Reception classes, Wraparound provision

Cost: £ Fully funded               

Click here to book, using the above code

Leading Inclusively

The challenges for leaders and managers of early years and childcare settings have increased significantly and continue to grow with the introduction of new initiatives and demands in the sector and the workplace.

The manager of an early years and childcare setting must 'manage', direct and control resources and people, as well as 'lead', set a vision for the organisation and develop the people within it to move (and want to move!) forward.

It is important to differentiate but also complement...

We need to distinguish the difference between leadership and management, both of which are considered necessary. Leadership and management are often used interchangeably, but they are two distinctive and complementary processes.

In this 3-day programme we will be looking at the role of Managers as both managers and leaders. The three days are spread out allowing for attendees to reflect on their own roles and responsibilities and to carry out work-based tasks relevant to the discussions and learning in sessions. There will also be the opportunity to access individual mentoring support between the sessions.

 Day 1 - Understanding the framework for role as manager and leader.

• Setting expectations and goals for programme and session.
• Defining individual's role and expectations within the organisation.
• Leadership and management - defining and understanding importance of both within the role of manager.
• Understanding the importance of team and dynamics.
• Understanding the role as manager/leader within the team.

Interim task and line manager briefing sheet.

Day 2 - Focussing on individual's role of leader and manager.

• Setting expectations and goals for session.
• Understanding your own leadership style and how to use effectively in managing the team.
• Characteristics of a high performing team.
• Understanding team dynamics and manager role within it (e.g., 5 stages of team formation).
• The manager and leader as coach and mentor (using GROW model).
• Managing team and resources.
• Understanding role of manager in developing and growing the business.

Interim task and line manager briefing sheet.

Day 3 - Developing skills and knowledge as leader and manager.

• Setting expectations and goals for session.
• Developing, supporting, motivating and encouraging through effective role modelling.
• Managing difficult conversations in the workplace.
• Understanding the importance of vision and strategy for the organisation, team and individuals.
• Importance of self-evaluation and of others.
• Action planning and next steps.

Refreshments will be provided but please take your own lunch.

Training provider: We Can Do Business

Target audience: Childminders, Early years setting leaders and managers, Wraparound leaders and managers

Cost: £ Fully funded

Click here to book, using the above code

Early Years Funding and Portal Sessions

The Early Years Finance Team are offering fully funded online sessions to support providers to claim funding and use the Provider Portal. Sessions are suitable for those new to claiming or anyone that needs an update.

Provider Portal Bitesize Overview & Q&A - Funding & New Entitlements

A 60-minute group session to explain early education funding and demonstrate the funding module, including new entitlements.            

Click here to book, using the above codes

Provider Portal Overview - Funding Module

A 2-hour group session to explain early education and demonstrate the funding module. The aim of this session is to offer a 'how to guide' to claiming early education.

• Documentation and use of calculators
• Eligibility checks
• Extended offer
• Submit estimates
• Submit actuals

Click here to book, using the above codes

Provider Portal Bitesize Overview (Staff, Course, Forms, Sufficiency and Funding)

A 90-minute group session demonstrating each module. The aim of this session is to offer a 'how to guide' to use each module.

• Updating your staff records
• Book courses and events
• Submit electronic forms
• Submit your place numbers and vacancies
• Submit funding claims

NB: For those new to claiming early education, it is recommended that the 2-hour overview is booked too.         

Click here to book, using the above code

Bespoke Training

An opportunity to book a bespoke training session for your team who need support to claim early years funding, such as Early Education, SEND, Disability Access Fund and EY Pupil Premium or have several queries concerning a claim.

Please email the finance team to book at earlyyearsfinance@norfolk.gov.uk

Training provider: Early Years Finance

Target audience: Childminders, Early years settings

Cost: £ Fully funded