SEND and Inclusion Support Model

We have been rolling out the SEND and Inclusion Support model since September 2024 and have made significant progress.

The phoneline has been live since September 2024, and has responded to over 2600 calls from schools, parents, and professionals. The feedback has been positive, with many describing the service as "quick and effective", which has helped schools and parents feel "heard and understood".

Phase 1 zones (North Norwich and Kings Lynn & West Norfolk (CEN)) have held their initial Team Around the School (TAS) Meetings and the first Zone Inclusion Partnership (ZIP) meetings have taken place in the Phase 2 zones.  Feedback from these meetings has enabled us to continue to refine the model and identify key areas of focus for future discussions.

Positive feedback from schools about the model has included:

• The variety of county council services attending TAS meetings is having a positive impact as it allows schools to address multiple issues in a single meeting
• Consistency of the zone teams has helped build trust and familiarity
• Meeting actions have been implemented promptly

Feedback on areas which could be improved has included:

• Requests for more school influence over meeting agendas
• More opportunities to discuss individual children
• A recommendation to include health professionals, such as NDS or SALT within the model